Refund policy

Last updated: October 2, 2026

HumaText is a digital service that delivers value the moment you use it, and you can try it for free, with no signup, before you ever pay. The free tier includes Standard and Aggressive modes; Advanced mode is on paid plans only. Because of that, all sales are final.

All sales are final

Paid plans (Plus and Pro) are non-refundable once purchased. We do not offer refunds for a change of mind, for unused words, or for unused time remaining on a plan. The free tier exists precisely so you can confirm the tool works for you before subscribing — please use it first.

Billing errors are always corrected

The “all sales final” rule does not apply to genuine billing mistakes. If you were charged in error — for example a duplicate charge, or a renewal after you had already confirmed a cancellation — email support@humatext.com within 14 days and we will review and correct it in good faith.

Cancelling your subscription

You can cancel any time from your Account page. Cancellation stops all future renewals; you keep your paid features until the end of the period you have already paid for. Cancelling does not retroactively refund the current period.

Where the law gives you more

This policy applies except where mandatory consumer-protection law gives you greater rights. Some jurisdictions — including the EU, EEA and UK — grant statutory cancellation or withdrawal rights on online purchases that cannot be waived except as the law allows. Nothing here removes a right you cannot legally give up. If you believe a mandatory right applies to you, email support@humatext.com and we will honor it.

Before a new subscription's checkout, we ask you to confirm that you want it to start immediately and that you understand you lose any 14-day right to withdraw once it starts, as the law allows. We keep a record of that confirmation with your subscription, and it appears on your invoices.

How to reach us

Email support@humatext.com from the email address on your account. Any refund we do issue (a corrected billing error, or a refund the law requires) goes back to your original payment method through Stripe and typically takes 5–10 business days to appear.

This policy works alongside our Terms of Service.